FAQ’s
Unified Communications
Can I use my existing IP handsets?
Yes you can use your existing IP handsets, unlike a lot of companies that make you buy their hardware for their system Netmore will help you reduce your carbon footprint.
What CRM integrations are available to me?
Netmore has a vast range of integrations available to you, from Salesforce to LinkedIn Ads, HubSpot, Mailchimp, etc . Let us know what you are using and we can discuss the options available.
I just use the phone system to make and receive phone calls, do I need to have all these additional features
You can have the system setup to suit you, from basic to complex and everything in between Netmore will design the solution to suit your needs and budget.
What sort of support do you provide?
5 days per week as standard from 9am to 5pm. Additional options available on request.
I make phone calls from Ireland to all over the world, what options are available to me with your solution?
Netmore covers landline and mobile calls to 25 countries, where do you need to connect?
I want my phone system and broadband to be with one provider, are you able to facilitate this?
I want my phone system and broadband to be with one provider, are you able to facilitate this?
I have a hybrid/remote working model, how can I monitor the performance of my team?
With the Netmore UC solution you have lots of options available to you. You can review call stats like missed call rate, call queues, call volume and wait time as well as checking team/user status just to name a few.
How easy is it to switch my service Netmore Unified Communications?
The process has been designed to make it simple and straightforward for you. Netmore manages the process from start to finish covering setup, onboarding, implementation, installation, onsite mentoring and your handover to in life support.
Why choose Netmore Ireland?
Netmore is the provider that provides best in class service with over 60 years’ experience covering VOIP/Unified Communications, Managed Wi-Fi as a Service, Managed Firewall as a Service and Direct Internet access. Your ‘OneCall’ partner for all your telephony and internet needs.
Misc.
What are the benefits of carrier grade last mile microwave connectivity?
With 500Mbps from as little as €345 per month and Business Internet Leased lines starting at €110 per month, price can be compelling when compared to fibre.
As important, is simply availability. Even with the National Broadband Plan, there are large swathes of the country where physical fibre is not an option. Add to this fast availability (circuits have been known to be installed on the same day as order) and there you have it… compelling value for money and near instant gratification!
How long to install wireless?
With installations having been completed on the same day as order in the past, you can rest assured that your service will be professionally installed within days of order. You simply need to be ready for us!
What bandwidth do I get and is it flexible?
Up to 10Gbps circuits are available and bandwidth options can be varied over time. So, if you start ,say with 100Mbps, and need to double it then so be it. Simple remote configuration change and pro-rata billing
What about wireless reliability and suitability for failover?
All circuits come with a 99.95% Service Level Agreement which Netmore has a track record of surpassing.
Unlike fibre circuits, there is no danger of a digger cutting through the duct (also makes wireless a perfect back up circuit option) and no shared trunking to be concerned about.
Carrier grade equipment employed by Netmore is the same technology used by mobile phone carriers to build out their backbone networks and is renowned for long term reliability
Is wireless secure?
The manufacturers employ proprietary communications algorithms that are impossible to crack. Moreover, you would need to effectively block the communications path in order to simply try to disseminate signals, which in turn would send alarm signals ringing.
With fibre on the other hand, it is possible to tap into the physical cable and copy data crossing it without the owner ever knowing. A threat made worse by virtue of shared fibre infrastructure across operators.
IMPORTANT: NEVER assume that your data is secure end to end. With the increased use cloud-based solutions, physical security cannot be assured. So always review your security requirements (Netmore Ireland is well placed to assist you with security and encryption solutions).
What about latency?
With a 4+ MOS score (Mean Opinion Score for VOIP) and sub 5msecs Round Trip Delay, Netmore circuits are perfect for VOIP, Video and other latency sensitive applications. Interestingly, Netmore Ireland is a preferred supplier for many of Ireland’s finest voice/telephone service providers.
What type of Service Level Agreement do I get?
Forget about “Next day, we will try to do better..” Netmore circuits operate to 99.95% SLA with a 4-business hour commitment to fix.
Is my service contended?
No! You get all that you pay for all of the time. Unlike other providers, Netmore will not put your performance at risk depending upon the whims of others.
Is my service symmetrical?
Yes! Your upload speed is the same as your download speed so you will get optimal performance when operating in the cloud, supporting Voice/Video, uploading data files, etc.
Don’t be fooled by marketing BS labelling services a “synchronous”. This means something completely different and, in this context, is meaningless!
Can I combine Fibre & Wireless?
Yes! Moreover, your network solution can be designed and presented as single homogenous solution with a single point of responsibility for service delivery – Netmore!